Terms of service

Terms of Service

Last updated: October 2026

1. Overview
This website and online store are operated by luckcentre ("we", "us", "our"). By visiting our site or purchasing from us, you agree to these Terms of Service. If you do not agree, please do not use the site.

2. Using our store
You must be of legal age of majority in your region to place an order. You agree to use the site only for lawful purposes and not to misuse it in any way.

3. Products and descriptions
We do our best to display our products and their colours as accurately as possible, but we cannot guarantee that your screen shows them exactly. We may limit the quantity of any product, or discontinue a product at any time.

4. Prices and payment
Prices are shown in United States dollars (USD) unless stated otherwise and may change without notice. Taxes, where applicable, are calculated at checkout. If a price or description contains an obvious error, we may cancel the order and refund any payment made.

5. Orders and shipping
Placing an order is an offer to buy; we may accept or decline it. Your items may be fulfilled and shipped by our third-party suppliers and shipping partners. Delivery times are estimates and not guarantees, and may be affected by the carrier, customs or other factors outside our control. Where applicable, customs duties, taxes or import fees charged by your country are the customer's responsibility unless stated otherwise at checkout.

6. Returns and refunds
Returns and refunds are governed by our Refund Policy.

7. Pet product safety
Our products are intended for use as described. Please supervise your pet when using any product, follow any instructions provided, and stop using a product if it appears damaged or unsafe. Our products and information are not a substitute for veterinary advice.

8. Intellectual property
All content on this site, including text, images and logos, belongs to luckcentre or its licensors and may not be copied or used without our written permission.

9. Prohibited uses
You may not use the site for any unlawful purpose, to send harmful or fraudulent content, to interfere with the security of the site, or to violate the rights of others.

10. Disclaimer and limitation of liability
The site and products are provided on an "as is" and "as available" basis to the extent permitted by law. To the extent permitted by law, we are not liable for indirect or consequential losses arising from your use of the site or products. Nothing in these terms limits any rights you have under applicable consumer protection laws that cannot be excluded.

11. Privacy
Your personal information is handled in accordance with our Privacy Policy.

12. Changes to these terms
We may update these terms from time to time. The version posted on this page applies to your use of the site.

13. Contact
If you have any questions about these terms, please contact us through the form on our Contact page.